Technical Support Information

Description:

Thank you for using the Orakel App. We are committed to providing high-quality services focused on traditional Chinese metaphysics, including Zi Wei Dou Shu, Feng Shui, and related cultural insights. If you encounter any technical issues, feature requests, or account-related problems while using the app, please reach out to our technical support team through the following channels:

We provide support for (but not limited to):

• - App crashes or failure to launch
• - Slow loading or content display issues
• - Subscription or payment issues
• - Login/registration issues
• - Bug reports or feature inquiries
• - Data sync, backup, or recovery issues
• - Other technical issues affecting usability

Contact Information:

Email Support: Please contact us at [email protected]. For faster assistance, include the following details in your email:

• - Device model (e.g., iPhone 13 Pro)
• - iOS version (e.g., iOS 17.4)
• - Orakel App version
• - Description of the issue (screenshots are helpful)

Response Time: Within 48 business hours (Monday to Friday)

Privacy and Security:

We take user privacy seriously. Any information collected during technical support interactions is solely used for troubleshooting and service improvement. We do not share your information with third parties. For more details, please refer to our Privacy Policy at https://fengshui.monster/privacy.